Troubleshooting

Common Issues

Issue: Invoice not appearing in Xero

Possible Causes:

• Sync delay
• Missing account and tax rate mapping
• Integration not active

Resolution:

• Wait for next sync cycle
• Check connection status
• Verify company mapping

Issue: Client not created
Cause:

• No invoice synced yet

Resolution:

• Ensure invoice is created and synced

Issue: Payment mismatch
Cause:

• Wrong sync direction

Resolution:

• Verify payment sync configuration